FAQs

FAQs – Shweetcheeks Collection

1. What is Shweetcheeks Collection?
Shweetcheeks Collection is an online women’s fashion store offering a curated selection of stylish dresses, tops, jumpsuits, sets, and more perfect for every occasion.

2. Do you offer free shipping?
Yes! We offer free shipping on all Australian orders over $100. 

3. How can I get a discount on my first order?
Sign up to our newsletter and receive 10% off your first purchase, plus stay updated on new arrivals and exclusive offers.

4. What sizes do you stock?
We offer women's sizes XS to 2XL. Visit our website for the complete size guide.

5. How do I know if an item will fit me?
You'll find a detailed size chart on our website to guide you. Still unsure? Contact us with your measurements and we'll help you find the right size.
Our Handbags: Each product page includes detailed dimensions and measurements. We also provide photos showing the item in use to help you visualize the size. If you need additional measurements or have specific fit questions, please contact us and we'll be happy to help.

6. Can I return or exchange an item?
Yes, we have a 14-day return policy for eligible items. Items must be unworn, in their original condition, with all tags attached. Visit our Refund Policy for more information.

7. How long does delivery take?
We ship orders within 1-2 business days. Standard delivery takes 3–10 business days within Australia. Express shipping options are also available.

8. Do you restock sold-out items?
Popular pieces may be restocked. Sign up for restock alerts on the product page or follow us on Instagram for updates.

9. Is it safe to shop online at Shweetcheeks Collection?
Absolutely! Our website uses secure checkout technology, and your privacy is our priority. Shop with confidence.

10. How can I contact customer service?
You can reach us via email, contact form, or through our Instagram DMs. We’re here to help Monday to Friday.

11. Do you ship internationally?
At this time, we are unable to process online orders for customers located outside of Australia. However, international customers can contact us directly and we'll be happy to arrange your order manually

12. How can international customers place an order?
If you're located outside of Australia and would like to place an order, please contact us through this chat or via our contact form with details about the products you're interested in and your shipping location. We'll get back to you with pricing and shipping information.

13. What payment methods do you accept for international orders?
For international orders arranged directly with us, we can discuss payment options that work best for your location. Please contact us to discuss the available payment methods for your specific order.

14. How long does international shipping take?
International shipping times vary depending on your location. Once we arrange your order, we'll provide you with an estimated delivery timeframe based on your specific shipping address.

15. Are there additional fees for international orders?
International orders may be subject to customs duties, taxes, and additional shipping fees depending on your country. We'll provide you with a complete quote including all applicable fees before you confirm your order.