Frequently Asked Questions

1. What is Shweetcheeks Collection?

Shweetcheeks Collection is a premium online women's fashion boutique based in Australia, offering a carefully curated selection of stylish dresses, tops, jumpsuits, co-ord sets, and accessories perfect for every occasion. We partner with trusted Australian suppliers to bring you contemporary women's clothing that combines quality, style, and versatility, with the benefit of local sourcing for faster delivery.

2. Do you offer free shipping?

Yes! We offer free shipping on all Australian orders over $100. For orders under $100, standard shipping rates apply. Because our clothing is sourced from Australian suppliers, we can dispatch all orders quickly within 1-2 business days.

3. How can I get a discount on my first order?

Sign up to our newsletter and receive 10% off your first purchase, plus stay updated on new arrivals, exclusive offers, and seasonal sales. Simply enter your email at checkout or on our homepage to claim your welcome discount.

4. What sizes do you stock?

We offer inclusive women's sizing from XS to 2XL across our fashion range. Visit our complete size guide for detailed measurements and fit information for dresses, tops, jumpsuits, and more.

5. How do I know if an item will fit me?

For Clothing: You'll find a detailed size chart on our website with measurements for bust, waist, hips, and length. Each product page includes specific sizing information. Still unsure? Contact us with your measurements and we'll help you find the perfect fit.

For Handbags: Each product page includes detailed dimensions and measurements in centimeters. We also provide photos showing the item in use to help you visualize the size and scale. If you need additional measurements or have specific fit questions, please contact us and we'll be happy to help.

6. Can I return or exchange an item?

Yes, we have a 30-day return policy for eligible items. Items must be unworn, unwashed, in their original condition, with all tags attached. Change of mind returns are accepted within this timeframe. Visit our Refund Policy for complete information on returns, exchanges, and refunds.

7. How long does delivery take?

We ship orders within 1-2 business days of purchase. Thanks to our Australian-based suppliers, standard delivery takes 3–10 business days within Australia, depending on your location. Express shipping options are also available at checkout for faster delivery to major cities including Sydney, Melbourne, Brisbane, Perth, and Adelaide.

8. Do you restock sold-out items?

Popular pieces and bestselling styles may be restocked depending on availability from our brands. Sign up for restock alerts on the product page to be notified when your favorite item is back in stock, or follow us on Instagram, Facebook & TikTok for updates on new arrivals and restocks.

9. Is it safe to shop online at Shweetcheeks Collection?

Absolutely! Our website uses secure SSL checkout technology and encrypted payment processing to protect your personal and financial information. Your privacy is our priority. We accept all major credit cards and secure payment methods. Shop with confidence knowing your data is safe.

10. How can I contact customer service?

You can reach our customer service team via email at info@shweetcheekscollection.com, through our contact form, or via Instagram DMs @shweetcheekscollection. We're here to help Monday to Friday and aim to respond to all inquiries within 24 hours.

11. Do you ship internationally?

At this time, we are unable to process online orders for customers located outside of Australia through our website. However, international customers are welcome to contact us directly and we'll be happy to arrange your order manually with international shipping to New Zealand and other countries.

12. How can international customers place an order?

If you're located outside of Australia and would like to place an order, please contact us through this chat or via our contact form with details about the products you're interested in and your shipping location. We'll get back to you promptly with pricing, shipping costs, and delivery information tailored to your country.

13. What payment methods do you accept for international orders?

For international orders arranged directly with us, we can discuss secure payment options that work best for your location, including PayPal, bank transfer, or credit card payment. Please contact us to discuss the available payment methods for your specific order and location.

14. How long does international shipping take?

International shipping times vary depending on your destination country. Typical delivery times range from 7-21 business days for New Zealand and other international locations. Once we arrange your order, we'll provide you with an estimated delivery timeframe and tracking information based on your specific shipping address.

15. Are there additional fees for international orders?

International orders may be subject to customs duties, import taxes, and additional shipping fees depending on your country's regulations. These fees are determined by your local customs authority and are the responsibility of the recipient. We'll provide you with a complete quote including all applicable shipping fees before you confirm your order, though customs duties are calculated upon arrival in your country.

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Still have questions? We're here to help! Contact our friendly customer service team and we'll be happy to assist you with sizing advice, product recommendations, order tracking, or any other inquiries about shopping at Shweetcheeks Collection.

Follow us on Instagram, Facebook & TikTok for daily style inspiration, new arrivals, and exclusive offers.

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