Shipping policy
Our Shipping Promise
At Shweetcheeks Collection, every order is handled with care and dispatched promptly. Below you'll find everything you need to know about our shipping options, processing times, and delivery information. For any enquiries, please contact us at info@shweetcheekscollection.com.
Complimentary Shipping
We're pleased to offer complimentary standard shipping on qualifying orders:
- Australia: Orders over AU$100
- New Zealand: Orders over NZ$100
- International: Orders over AU$150
Complimentary shipping applies to standard delivery only. Express shipping rates are calculated separately at checkout.
Shipping Rates & Delivery Timeframes
All shipping costs are calculated at checkout based on your delivery address and order weight, ensuring a fair and accurate rate for every shipment.
Australia (Domestic)
- Standard Shipping — calculated at checkout | 2–8 business days
- Express Shipping — calculated at checkout | 1–4 business days
- Complimentary standard shipping on orders AU$100+
New Zealand
- Standard International — calculated at checkout | 6–27 business days
- Express Shipping — calculated at checkout
- Complimentary standard shipping on orders NZ$100+
Asia-Pacific (Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Thailand, UAE, Norway, Sweden & Switzerland)
- Standard International — calculated at checkout | 6–27 business days
- Express Shipping — calculated at checkout
- Complimentary standard shipping on orders AU$150+
Rest of World (USA, Canada, UK & all other destinations)
- Standard International — calculated at checkout | 6–27 business days
- Express Shipping — calculated at checkout
- Complimentary standard shipping on orders AU$150+
Shipping rates are provided by Australia Post and calculated based on package weight, dimensions, and destination.
Order Processing
Orders placed before 2:00 PM ACDT, Monday to Friday are processed and dispatched the same business day. Orders placed after 2:00 PM will be dispatched the following business day.
Please allow 2–3 business days for processing on international orders.
Delivery Addresses
We ship to both street addresses and P.O. Boxes within Australia and to select international destinations.
Order Tracking
Once your order has been dispatched, you'll receive a confirmation email containing your tracking details. All express shipments include full tracking. Tracking availability for standard international shipments may vary by destination.
Please allow up to 6 hours for tracking information to become active on the carrier's website.
Order Amendments
Made an error with your delivery address, size, or colour selection? Please contact us immediately at info@shweetcheekscollection.com with your order number and we'll do our best to update your order before it ships. A revised confirmation will be sent to you promptly.
Customs & Duties
International customers are responsible for any customs duties, taxes, or import fees levied by their country upon delivery. These charges are not included in our shipping rates and are the sole responsibility of the recipient. We recommend checking with your local customs authority prior to placing your order.
Returns & Exchanges
For information on returns and exchanges, please refer to our [Refund & Exchange Policy].
Get in Touch
For any shipping enquiries, our team is happy to assist. Reach us at info@shweetcheekscollection.com, via our website contact form, or through live chat. We aim to respond within 1–2 business days.