Refund policy
Our Return Promise
At Shweetcheeks Collection, we want you to feel confident in every purchase. If you are not completely satisfied, we welcome returns and exchanges within 30 days of delivery, provided items are unworn, unwashed, and in their original condition with all tags attached.
Final Sale Items
The following items are final sale and ineligible for return or exchange:
- Sale and final sale items
- Gift cards
- Custom or personalised products
- Intimates, swimwear, and pierced jewellery (for hygiene reasons)
Return Shipping
Change of Mind & Sizing: If you wish to return an item due to change of mind or sizing, return shipping costs are at your expense. We recommend using Australia Post tracked services to ensure your item reaches us safely.
Exchanges: We will cover the cost of shipping your replacement item to you. Return shipping of the original item remains your responsibility.
Faulty, Damaged, or Incorrect Items: We sincerely apologise for any error on our part. We will provide a prepaid return label and cover all associated shipping costs. Please inspect your order upon receipt and contact us immediately so we can make it right.
International Returns: International customers are responsible for return shipping costs and any applicable customs fees. Original shipping charges are non-refundable for change-of-mind returns. We recommend using a tracked international service.
How to Arrange a Return or Exchange
- Contact us at info@shweetcheekscollection.com to initiate your return or exchange
- We will provide return instructions and, where applicable, a prepaid shipping label
- Send your item(s) to:
Shweetcheeks Collection Parcel Locker 10252 25811 Parabanks SC, Shop 63, 68–84 John St Salisbury SA 5108
Please note: items returned without prior authorisation will not be accepted.
Exchanges
We are delighted to exchange items for a different size or style, subject to availability. For the fastest resolution, we recommend returning your original item and placing a new order once your return has been approved.
Refunds
Upon receipt and inspection of your return, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the credit.
If more than 15 business days have passed since your return was approved, please contact us at info@shweetcheekscollection.com.
European Union — Right of Withdrawal
If your order is shipped to the European Union, you have the legal right to cancel or return your order within 30 days of receiving the last item, for any reason and without penalty.
To exercise this right, notify us before the withdrawal period expires by emailing info@shweetcheekscollection.com. Once notified, you have 14 days to return the item(s) to us.
Items must be unworn, unused, with tags attached and in original packaging, accompanied by proof of purchase. Return shipping costs are at your expense unless the item is faulty, damaged, or incorrect.
Refunds will be processed within 14 days of receiving your return (or proof of dispatch) to your original payment method.
Please note the following items are excluded from the right of withdrawal: custom or personalised products, sealed hygiene goods (including intimates, swimwear, and pierced jewellery) that have been unsealed after delivery, and gift cards.
Get in Touch
For any questions regarding returns or exchanges, our team is here to help. Please reach out to us at info@shweetcheekscollection.com. We aim to respond within 1–2 business days.